We're Hiring: Insurance Customer Service Representative
Hot Springs, AR - In-Office | Full-Time | $33,000-$45,000 starting
Sharp Family Insurance is a fast-growing, tech-driven independent insurance agency based in Hot Springs. We're young, modern, and a little obsessed with customer service and efficiency (in a good way). Our mission? Help people protect what matters - without the outdated, stuffy experience that gives insurance a bad name.
If you're friendly, detail-oriented, and love helping people (bonus points if you're also the kind of person who alphabetizes your spice rack), this could be your perfect fit.
What We're Looking For:
We're on the hunt for someone who:
- is confident on the phone and quick to make people feel at ease
- Loves solving problems and finding the best solution
- Is detail-obsessed (and maybe even a little spreadsheet crazy)
- Can juggle multiple tasks without dropping the ball - or the phone
- Plays well with others (our office is fun, fast-paced, and team-oriented)
- Has a good attitude - drama and negativity don't fly here
This is an entry-level role with serious growth potential. You'll be trained on all things insurance, with the opportunity to get licensed and grow into a client advisor or account manager role.
Responsibilities:
- Provide next-level customer service on phone, email, and text
- Gather client info and process insurance quotes across multiple carriers
- Assist with policy changes, billing questions, claims, and documentation
- Support our remarketing team with renewals and re-quotes
- Keep our CRM and systems organized and up to date (aka your future best friend)
Requirements:
- Strong written and verbal communication skills (we are picky about spelling and grammar!)
- Proficient with computers, typing, and navigating multiple systems
- Previous office or administrative experience (insurance not required)
- Positive, professional attitude
- Willing to obtain a Property & Casualty insurance license within 90 days (we'll cover the costs)
- Must work in-office at our Hot Springs location
Compensation & Perks
- Starting Salary: $33,000-$45,000 (based on experience and licensing)
- Paid training & licensing support
- PTO and paid holidays
- Options available for health insurance reimbursement, plus optional dental, vision, and hospital indemnity coverage.
- Retirement savings with up to 3% match
- Quarterly team bonus and monthly incentive pay based on goals
- Supportive team environment with room to grow
Schedule:
- Monday - Friday, standard office hours (no nights or weekends!)
Ready to grow your career with a company that's anything but boring? Apply today and let's talk. We're excited to meet you.